- Locate your Sales Order
- Select Cancellation from the Create Drop down menu (Figure 1).
- In the New Cancellation dialogue box, click in the box next to the Product Identifier in which you want to cancel all or a portion of. In the Size fields, enter the quantity of the products in which you want to create a cancellation for as show in Figure 2.
- Click the Cancel Items button (Figure 2).
A cancellation document will be created (Figure 3) and you will see a Cancellation document appear at the top right of your screen (Figure 4).
If you have not previously shipped, your quantity to ship will be reduce by the amount you cancelled. And, you will need to Apply a Credit to what has already been Invoiced for that amount to the customer.