Overview

Your customers can submit their orders via your Showroom or in-person.   

Your Sales Orders can be accessed from the left-hand navigation on any page (Figure 1). 

Figure 1:

In-Person Orders

If your customers submit their orders to you in person, you will create the order manually from your Sales Order page. See Creating a Sales Order for additional information.

Wholesale Incoming Orders

If your customers submit their orders through your Showroom, they will appear on your Sales Order page in Draft state and will need further actions by you in order to convert them to a "confirmed" order.

You will recognize the orders submitted from your eCommerce Store as they will be presented with a globe next to them in the Status column as demonstrated in Figure 2 below.  Note:  The status of incoming orders will not display as "confirmed" as shown in Figure 2 until you confirm the sale.  See Confirming a Sale for additional information.

Figure 2:

If your orders page is empty, you can follow the steps on Testing your Showroom to submit a test order.

Viewing an incoming order

To review the details of the order, click on the Customer's Name (Stockist column) or the Order Number.  See Figure 2 above (e.g. Example Company Inc or 213, respectively).  You'll see the submitted order products and quantities as well as the customer details.

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